Hand Massage with Navy Balm

Cancellation Policy

We understand that life happens and unforeseen circumstances can arise. Please keep The Stevens Standard informed as early as possible if your appointment is affected. As this is a reservation-based studio, last-minute cancellations have a direct impact on our business and livelihood, and we appreciate your understanding. 1. Cancellation & Rescheduling 1.1) A minimum of 48 hours’ notice is required to cancel or reschedule an appointment. 1.2) Cancellations or changes made within 48 hours will result in full forfeiture of the deposit. 2. Same-Day Cancellations 2.1) Same-day cancellations are treated as a no-show. 2.2) The deposit will be forfeited. 3. No-Shows 3.1) A no-show is defined as: — Failing to attend an appointment — Cancelling without notice 3.2) Consequences may include: — Loss of deposit — Requirement of full prepayment for future bookings — Possible refusal of future appointments 4. Emergencies & Exceptions 4.1) True emergencies are considered on a case-by-case basis. 4.2) The studio must be notified as soon as possible. 4.3) Documentation may be requested for repeat occurrences, i.e. Doctor’s note. 4.4) Repeated emergency cancellations may still result in policy enforcement. 5. Technician Cancellation Policy 5.1) In the unlikely event that The Stevens Standard must cancel an appointment due to illness, emergency, or unforeseen circumstances, the client will be notified as soon as possible. In such cases: — Any deposit or payment made will be fully refunded, or — The client may choose to reschedule at no penalty 5.2) The Stevens Standard will not be held liable for any additional costs incurred by the client, including but not limited to travel, parking, or lost time.

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